Help & Support
How can we help?
The fastest ways to sort out signing in, safety, billing and bugs, and how to reach a person when you need one.
Email support
For account, safety or technical help. We answer in the order requests arrive.
support@unveil-dating.com
Can't sign in
Reset your password first. If that doesn't get you in, email support from the address on your account.
Reset your passwordSafety and reporting
To report someone or unsafe behavior, use Block & Report in Settings, or the report option on their profile. Include as much context as you can so the team can review it quickly.
Billing and purchases
When you write about a purchase, include:
- Purchase date
- Platform: iOS, Android or web
- Product ID
- Receipt or order reference
Coins are virtual, can't be transferred, have no cash value and can only be used in Matchtopia. Refunds and charges follow the policies of Apple's App Store, Google Play, Stripe or the payment processor, and the law that applies.
Something isn't working
When you report a bug, include:
- Device model
- OS version
- App version
- Steps to make it happen again